Sales & Operations Manager 

Who are we?

IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.

Our organizational purpose is to build a better world through financial inclusion, and we see the role Sales & Ops Manager as being critical in shaping and persevering our organizational culture that is centred around our purpose.

At IPF Digital we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.

You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.

The role

This is a senior leadership role within the Mexico market, working closely with the Country Manager to develop and execute a business strategy that will enable us to achieve our business goals and objectives. Your primary area of focus is to successfully lead the sales and customer service teams Mexico, achieving aggressive growth targets through operational excellence, continuous process improvement and outstanding customer satisfaction. This includes ensuring that the business remains optimally operational, profitable, customer focused and resourced in an innovative and cost-effective way. You will do this with strong leadership, strategic thinking, flexibility and humility.

The responsibilities

Sales and Growth

• Achieve and exceed customer growth targets.

• Manage and optimize external sales channels and partnerships.

• Adapt resources and structures pragmatically to support business growth, minimizing wastage.

• Identify and capitalize on opportunities for business development.

• Collaborate with marketing to craft and execute a tech-driven, creative sales strategy.

• Establish a sustainable, self-service, and technology-enabled administrative support system.

Operational Excellence & Process Improvement

• Review current business processes and provide strategic direction and advice on process improvements.

• Immerse yourself in performance data to drive growth and reduce costs.

• Continuously seek opportunities to boost business performance within and beyond your remit.

• Implement robust processes and policies to safeguard the business, allowing for flexible, creative, and efficient operations.

Customer Service

• Develop and execute the Customer Service strategy, encompassing underwriting, document processing, back-office coordination, early collections, and external call centers.

• Prioritize customer experience and innovation in all business processes.

• Maintain and enforce high standards of customer service across all touchpoints.

• Monitor Customer Satisfaction, NPS, and other key metrics, striving for continuous improvement.

• Establish and achieve customer KPIs that enhance satisfaction and loyalty.

People Leadership

• Provide strong leadership to drive high performance and achieve KPI’s and targets.

• Foster a collaborative, self-sustaining, and flexible team environment.

• Ensure the function is appropriately resourced to meet business needs.

• Be an inspirational leader, balancing motivation with accountability.

• Recognize, develop, and retain talent, inspiring the team to achieve more.

• Create a productive, engaging, and efficient working environment.

• Cultivate a culture that aligns with the business plan and brand values.

• Embrace playfulness, bravery, and curiosity in leadership.

Finance Care

• Manage expenditures judiciously to ensure profitability.
• Treat the business with an owner’s mindset, ensuring financial prudence.

So, what skills, knowledge, and experience do you have?

Skills

• Fluent in verbal and written business English.
• Exceptional motivational skills.
• Strong people and thought leadership
• High level commercial acumen
• Strategic thinker 
• Collaborative approach to achieving business outcomes.
• Strong analytical skills
• Sales expertise and the ability to influence others.
• Able to influence others
• Natural managerial skills with an understanding of what drives and motivates people.
• Comfort with ambiguity.
• Innovative and inquisitive mindset.
• Bravery in decision-making.
• Ability to balance resources effectively.
• Flexibility and willingness to get hands-on when needed.

Knowledge & Experience

• Proven success in a similar role.
• Understanding of process improvement principles.
• Strong strategic and operational customer service experience
• Effective leadership of sales, customer service, and operational excellence teams.
• Success in sales development and growth in challenging environments.
• Ability to develop and execute strategies that drive business performance.
• Experience in implementing business process improvements for operational excellence.
• Deep understanding of the consumer finance industry.
• Strong people leadership experience, including attracting, developing, engaging, and retaining talent.
• Experience in digital financial services (desirable.

• Work with the best team in a startup environment.

• Hybrid working model.
• Work Leave Permissions additional to the Law.
• Work Life Balance Program with different initiatives
• Free Lunch once per week
• Various team building events throughout the year.
• Unlimited online Medical Attention, Psychological and Nutritional Advisory.
• Self – care.

Sounds good?

If your answer is yes, please send us your CV.

Only short – listed candidates will be contacted. All short – listed candidates will be invited to do an initial online screening as part of the recruitment process.

IPF Digital México is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skill, and experiences within our workforce.

All employment will be based on merit, competence, performance, and business needs.