Repayments
This team has the vital role of ensuring the business remains operational and profitable by recovering overdue payments. Everyone in the team remains calm, respectful and customer focused, determined to provide a helpful service so customers stay up to date with their account.
This pivotal role sits at the heart of our business operations processes to ensure we have the optimum customer payment and collections processes and strategies in place across the whole IPF Digital business. Team is responsible for defining the collections strategy and then ensuring that there are effective plans and processes to bring this to life in all of the markets we operate. In Repayments we are accountable for collections and payment performance, both in house and external when we have outsource options in place.
Typical roles: Collections Analyst, Collections Strategy Senior Manager, Regional Collections Manager.