Are you all about the customer and helping them … then keep reading, you may be our newest team member we are looking for. ⭐

Who are we?

IPF Digital Australia (trading as Credit24), is part of a global market-leading consumer lending business, IPF Group. With operations also in Europe and Mexico; we thrive to build a better world through financial inclusion by offering fast, simple, and easy-to-access credit solutions to everyday Australians.

We're a team of high energy and passionate people, who pride ourselves on how we work together as a team. We truly believe in the importance of delivering great experiences for our customers, so we keep them at the forefront of everything we do.
We embrace the pursuit of ensuring a great work life balance for all. We work hard, however we acknowledge the importance of flexibility and balancing our internal & external priorities. We also practise a culture of consistently reflecting and celebrating our wins and achievements with one another.

The role

The Collections Specialist will be responsible for maintaining relationships, handling reminder calls and managing customer account balances whilst ensuring all processes are followed.

This role is achieved by providing exceptional customer service via inbound/outbound calls and correspondence/emails to ensure the health of each loan account.

Responsibilities

Here’s an example of your day to day:

• Manage reminder calls and other correspondence with customers who are late with payments
  
• Providing customer service regarding repayment issues, process and review account adjustments, resolve client discrepancies and short payments
  
• Reconcile customer disputes
  
• Establish payment plans for customers
  
• Maintain detailed and accurate records for interactions, contact details, collections work and all other activity, related to the management of customer
  
• Support business requirements as needed within the scope of training and knowledge – this particularly pertains to providing support to the Hardship Team

Requirements

Here’s what experience we need from you:

• Superb phone manner

• High attention to detail

• Be methodical in your approach

• Be results focused

• Have high personal energy and enjoy a lively environment

• Demonstrated ability to show active listening, effective questioning to build rapport and ongoing relationship

• Be flexible and welcome change/improvements

• Proactive and performance driven nature

• Independent problem-solving abilities and positive attitude
• Proficiency in Microsoft Office Suite (Basic to intermediate level preferred)1+
• 1+ years experience in a customer service role
• Experience in roles with inbound and outbound calls 
• A good understanding of how to talk to get the most out of customers
• Knowledge of phone systems – Dialler (highly regarded)
• An understanding of Collections and Hardship – (highly regarded)
• Regulatory Industry knowledge - (highly regarded)

What we can offer you

• Global exposure 🌎
  
• Office weekly breakfasts
• Snack bar 🍌
• Friday happy fridge 🥂
• Various team building events 🗓️
• A true people first and family culture
• Employee assistance program ℹ️
• Development opportunities 📚
  
• Hybrid working model - with flexible work from home arrangements 🏠
  

Sound good?
We all think so at IPF Digital. Click apply now to join our IPFD team!

IPF Digital Australia is an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs.