In a nutshell

The purpose (in a nutshell) of the CRM Senior Data Analyst role is working as part of the IPF Digital Hub marketing team. You will be a key player in shaping and driving the data strategy behind our CRM efforts. This role requires a strong focus on delivering high-impact business outcomes by leveraging data-driven insights to inform CRM strategies, optimize customer engagement. You will be expected to manage your work independently, collaborate across various departments, and actively contribute to business growth and budget management.

In this senior role, your ability to independently analyze complex data, forecast marketing cost, and influence key business decisions will directly impact the success of CRM performance. You will also take on a significant responsibility in shaping and monitoring the CRM budget, ensuring that all data-driven initiatives are aligned with financial objectives and deliver measurable ROI.

As a CRM HUB team member, you will support 6 IPF Digital markets that we are operating on.

Your daily tasks:

• Take a lead role in managing CRM data tools and ensuring data quality, integrity, and effective use across departments.
• Support the integration of new data sources and tools, ensuring that systems align with business goals and provide actionable insights.
• Lead the adoption of data best practices, continuously improving internal processes and workflows related to CRM analytics.
• Lead strategic data initiatives, driving the development and implementation of innovative solutions that enhance CRM effectiveness and improve business outcomes.
• Independently manage projects from inception to completion, ensuring that all objectives are met within scope, time, and budget constraints.
• Be flexible and pragmatic about how you spend your time, balancing a broad range of business needs to ensure that the business is successful in growing in a cost-effective way
• Be a great team member, inspiring and supporting the team to be efficient, focused and generate profit
• Be an ambassador of the brand, bringing it to life in every interaction (virtual and real life)
• Treat this business like it is your own

So, what skills, knowledge and experience do you have?

Skills

• Fluent in verbal and written business English and Polish (you will be part of international team)
• Strong understanding of CRM strategies, customer lifecycle management, and financial performance analysis.
• Ability to translate complex data insights into actionable recommendations that impact business strategy.
• Expertise in data analysis, statistical modeling, and data visualization tools.
• Problem solving and analytical thinking
• Being able to combine technical work with strong Business cooperation
• An advanced ability to design and implement complex , multisource report for different users group
• Python programming skills
• Ability to work on the pressure of tight deadlines
• Experience with machine learning and advanced analytics techniques is a plus.

Knowledge

• Advanced knowledge of SQL queries and data bases
• Advance SQL query optimization on MS SQL server and Snowflake 
• Python (intermediate)
• Advance Excel with VBA
• Advance Tableau ( experience in dashboard creation from data source to final Report)
• Power BI
• Sharepoint (intermediate)
• ETL tool knowledge (eg. SSIS)

Experience

• At least 3 year extensive experience CRM Reporting in Financial or eCommerce sector (Fintech as a plus), 
• Independent reports design and delivery
• Advanced analysis that drive business decision 
• BI tools and Database

Qualifications

•  Bachelor's degree in Data Science, Statistics, Business Analytics, Marketing, Economicor mathematical educational and practical (minimum 3 years) experience in data analysis.

You...
will love working at IPF Digital if you enjoy a truly international work environment and being part of an international HUB team. You like to be trusted to take responsibility for your tasks; you value friendly and open work culture and appreciate good teamwork.

We look after...
our people by providing all-you-can-eat fresh fruit daily, lunches at the expense of the company, and company parking where you can book a parking place. We support an active and healthy lifestyles and have fun team events both in the office and after work. Our employees' well-being and happiness are one of our top priorities.

Here’s how our team describes our culture:
The culture at IPFD is driven by our shared values. People are put first, we accept differences and encourage individuality. Due to our flat business structure, we enjoy  collaborating together. Enjoying some good times together is also highly encouraged!

Sounds good? We all think so at IPF Digital.

🔍 Whistleblowing

At IPF Digital, we are committed to ethical conduct and upholding our values. We are dedicated to building trust-based relationships with our customers, employees, and the communities in which we operate. To support those who wish to act with integrity, we have implemented mechanisms that allow for the reporting of any concerns related to potential risks, unethical behavior, or legal violations.

Want to report concerning behavior? Click here to report

Polish Whistleblowing Procedure