Corporate Affairs
The team is responsible for managing our company and NBFI sector reputation through external affairs and communication and subsequently protecting IPF Digital business sustainability through regulatory environment management.
The Corporate Affairs department stays on 3 pillars:
- Public Affairs: hard work with stakeholders from media up to regulators and legislators. Lobbying initiatives to prevent regulation excessively limiting our commercial freedom and profitability.
- Communication: strengthening IPF Digital and sector reputation and awareness through out of box initiatives
- Corporate Social Responsibility: active demonstration of our understanding that our responsibility goes far beyond our business. As examples of reasons to believe are our Responsible Lending principles and the Invisibles campaign activated in 2023.
Typical roles: Corporate Affairs Manager
Recent initiatives run by Corporate Affairs:
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Responsible lending long-term approach plays a vital role in our Most Trusted Lender mission and is a core of our business sustainability. Responsible lending is already embedded in everything we do, from strategic decision making and product design to the millions of credit checks and everyday interactions we have with customers each year. IPFD is going to drive the agenda further with a new objective for 2023+ on even more specific and aspirational responsible lending commitments, covering areas:
Fair treatment and transparency
We know our customers and treat them with respect at all times. We lend responsibly and act openly and transparently so that our customers can make informed choices
Communication and Marketing
We always provide information that is clear and easy to understand. We take our customers' data protection very seriously and keep all personal information stored securely.
Creditworthiness assessment and overindebtedness prevention
We always serve our customers in a responsible way, carefully assessing their financial circumstances with extensive affordability checks and clearly communicating our offer before lending
Financial hardship
Where our customers face difficulty meeting their repayments, we take a sympathetic, flexible approach to rescheduling repayments or we can offer a payment holiday if appropriate until they get back on track.
Complaints
We take customer complaints very seriously and work hard to overcome the issue. Complaints are always handled with care and in accordance with our complaints policies and the law.